E-commerce Operations Manager
Are you a dynamic leader with a passion for excellence in e-commerce operations? Do you thrive in a fast-paced environment, possess a keen eye for detail, and excel in building strong relationships? If so, we want you to join our team!
We’re seeking an experienced and results-driven Operations Manager to oversee and elevate all aspects of our e-commerce operations. In this pivotal role, you’ll manage our customer service, logistics and warehouse teams, and collaborate closely with Executive Directors to drive our business forward. This is a remote role, offering you the flexibility to work from anywhere.
Key Responsibilities:
- Team Leader:
- Supervise the Customer service team to ensure a smooth customer onboarding process by managing CRM data entry and enforcing best practices
- Supervise the Logistics and warehouse team to ensure inventory management, order fulfilment, and inter-state stock transfers
- Inspire and coach your customer service and warehouse teams, monitor performance metrics, and drive team success.
- Engage with last-mile delivery agents to ensure smooth delivery of end products
- Communication Maestro: Ensure successful customer interactions across various channels (WhatsApp, social media, email), by supporting your customer service team to provide prompt and professional responses. Act as a liaison between operations and Executive Directors, effectively communicating progress and challenges.
- Data & Reporting Expert: Produce detailed daily, weekly, and monthly reports on customer service performance, stock arrivals, and operational metrics. Analyze data to identify trends and develop actionable strategies.
- Process Improvement Specialist: Continuously evaluate workflows, pinpoint areas for improvement, and implement effective solutions with strong project management skills.
- Business Growth Strategist: Identify and establish new business contacts, contributing to overall company growth initiatives.
- Recruitment: Actively participate in the recruitment of new team members
Qualifications:
- 2-3 years of experience in e-commerce operations or a related field.
- Strong knowledge of CRM systems, data management, inventory management, and e-commerce platforms.
- Exceptional communication, interpersonal, and leadership skills, with the ability to effectively engage with team members and Executive Directors.
- Strong analytical skills with a focus on problem-solving, process improvement, and data analysis.
- High attention to detail and a commitment to accuracy.
- Ability to work independently, manage multiple tasks, and prioritize effectively.
- Proficiency in MS Office or Google Suite.
Preferred Experience:
- Proven success in enhancing operational efficiency and driving growth in a fast-paced environment.
- Experience managing customer service and/or warehouse teams.
What We Offer:
- Competitive salary of ₦400,000 per month.
- A dynamic and fast-paced work environment.
- An opportunity to be part of a passionate and growing team
- Remote working
Work Schedule:
Days: Mondays to Fridays (8am – 5 pm), with Saturday being a half-day (8am-12noon).
Ready to take your career to the next level with us? Send your resume and cover letter to info@jamisan.com.